- Merchandise must be returned within 7 days.
- Merchandise must not be worn, altered, or washed and we have the right to charge a restocking fee if deemed appropriate.
- Merchandise must have all tags attached and be returned in original packaging and a restocking fee may be charged.
- Footwear must include the original shoe box in its original condition, without postage labels.
- Items sold on sale are not returnable or exchangeable. No exceptions.
- Jewelry, skincare, and intimates are not returnable or exchangeable.
- Shipping and handling charges are not returnable or refundable.
- Special order items are not returnable or exchangeable.
- We monitor account activity and reserve the right to refuse transactions and/or close accounts based on order or returns behavior. 

If a package is lost by UPS or USPS, it is the customers’ responsibility to file claims. You have the choice to select a shipping option that has tracking and insurance.

All International orders are final sale. We are not responsible for any lost or undelivered items outside of the USA. Any communication regarding a lost or undelivered package will be the sole responsibility of you, the customer.